Category Archives: Customer Service

Recent Article on Surgery Prioritization Highlights the Ways Patients Save for Plastic Surgery, Says Beverly Hills Physicians

Los Angeles, CA (PRWEB) August 18, 2015 According to an article published August 13 in The Street, patients seeking out plastic surgery are becoming increasingly willing to save money and put off

According to Southern California medical group Beverly Hills Physicians (BHP), this idea of saving up for a plastic surgery procedure is nothing new. BHP notes that, because many of their clients’ questions often pertain to the affordability and financing of procedures, they have taken conscious steps toward helping patients afford the procedures that they are seeking out:

  • Consultants – Beverly Hills Physicians explains that they have a team of consultants that are dedicated to working with any patients who may have concerns about the cost of a procedure. With the help of their financing partner, CareCredit, Beverly Hills Physicians notes that many patients have been able to work out a payment plan that works within their budget to get them the procedure that they desire without breaking the bank. While many patients are inclined to believe that they cannot afford a procedure, BHP notes that there have been countless patients just like them who have been able to achieve their surgery goals with the guidance of a BHP consultant.
  • Promotions – In addition to benefiting from the year-long work of BHP’s consultants, patients can also benefit from BHP’s seasonal promotions that make certain procedures available to all patients at a discounted rate. While specific offers may vary based on the month or the season, BHP is currently offering discounts including saline breast augmentation for $4,900 in addition to a Liquid Lift procedure for only $1,500. While these specific discounts expire at the end of August, 2015, BHP reminds patients to look out for a new promotion after the current ones expire.


Source: Recent Article on Surgery Prioritization Highlights the Ways Patients Save for Plastic Surgery, Says Beverly Hills Physicians

If You Buy One Book to Help Get Big Changes…

In keeping with the time of year to be thankful, reflective and to look ahead to a bright future, I received the e-mail below just before Thanksgiving from Michael Dalton Johnson, author of the book Rules of the Hunt. I subscribe to his mailing list from his website:

I have read Rules of the Hunt at least three times cover-to-cover now and it is more useful every read. I highly recommend it! Buy it for yourself, buy it for your kids and family, your best friend, your employees…just buy it

It is jam-packed with great info like the content of the email (which I have printed and put into my planner, btw) I received below:

This rock solid advice is a thoughtful pass along for friends and family that will be remembered. It was excerpted from my book Rules of the Hunt and has gone viral on the Internet twice. Enjoy and Happy Thanksgiving.
Make Small Commitments. Get Big Changes.
By Michael Dalton JohnsonTaking Care of You.Drink plenty of water.
Eat breakfast like a king, lunch like a prince and dinner like a pauper.
Eat more fruits and vegetables and eat less that is manufactured in processing plants.
Avoid eating food that is handed to you through a window.
Live the 3 E’s — Energy, Enthusiasm and Empathy.
Play more games.
Read more books than you did last year.
Sit in silence for at least 10 minutes each day.
Sleep for 7 hours.
Take a 10-30 minute walk daily. And while you walk, smile.

Your Outlook

Don’t compare your life to others. You have no idea what their journey is all about.
Don’t have negative thoughts of things you cannot control. Instead invest your energy in the positive present moment.
Don’t overdo. Keep your limits.
Don’t take yourself so seriously. No one else does.
Don’t waste your precious energy on gossip.
Dream more while you are awake.
Envy is a waste of time. You already have all you need.
Forget issues of the past. Don’t remind others of their past mistakes.
Life is too short to waste time hating anyone.
Make peace with your past so it won’t spoil the present.
No one is in charge of your happiness except you.
Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away but the lessons you learn will last a lifetime.
Learn a new word every day.
Smile and laugh more.
You don’t have to win every argument.

Your Relationships

Call your family often.
Each day give something good to others.
Forgive everyone for everything.
Spend time with people over the age of 70 and under the age of 6.
Try to make at least three people smile each day.
What other people think of you is none of your business.
Your job won’t take care of you when you are sick. Your friends and family will. Stay in touch.

Your Life

The worst promise you can break is one made to yourself.
Do the right thing!
Get rid of anything that isn’t useful, beautiful or joyful.
You don’t have a soul. You are a soul. You have a body.
However good or bad a situation is, it will change.
The best is yet to come.
When you awake alive in the morning, thank God for it.
Your Innermost Self is always happy. Follow it.
No matter how you feel, get up, dress up and show up.

Keep these rules handy and review them from time to time. Follow them and small, almost imperceptible, changes will accumulate into something big. Your life will change.

Excerpted from Rules of the Hunt. Available at Amazon.
Reader’s Write:“This is why I buy books! If I could get this much information and enjoyment out of the other books I read I would be in bliss.”
-Robert W Baugher
“I love this book. Intelligent advice for intelligent people.”

“I bought this book on the enthusiastic recommendation of a co-worker who actually growled when I suggested she lend me her copy. I got my own and a half hour into the book I understood her reaction to my request to borrow her copy. The book is a keeper. It’s funny, entertaining, informative and filled with unexpected often counter intuitive advice.”

Brian Tracy says:“This is a great book, full of ideas, examples, stories and rules for increased business success and profitability.”
– Brian Tracy, author of Million Dollar HabitsChris Widener says:

“Rules of the Hunt gives the keys to the mysteries of business and life success. I highly recommended it.”
– Chris Widener, bestselling author

Stephen Cohen says:

“Excellent read! I Really enjoyed this book and learned a lot from it. I also purchased one for a friend.”
– Stephen Cohen

Marketing ROI through Customer Relationships

9 Tactics to Create Strong Customer Relationships
There is ONE absolute in the world of marketing. No matter if it is in traditional, web or social media. There is NO SUBSTITUTE for taking care of your customers. Your goal should not be to satisfy your customers, but to AMAZE them. If you do that one thing exceptionally well, every other marketing, sales, or promotional activity will yield efficient and effective results. Offline or Online users are always searching for something of value to them. Whether it’s information, products, or services, they are looking for an answer to a question or a problem. Online marketing tactics are especially important with the increase in competition across the world wide web.
One of the most important aspects of building any business is to create a business that values and appreciates customers and potential customers. This means marketing tactics that build a strong, trusting relationship with customers are important. Building trust starts with the first encounter with your receptionist, greeter and website and continues with every single subsequent interaction.
According to Nobel Prize-winning scientist Daniel Kahneman, we experience approximately 20,000 moments each and every day. A moment is the few seconds it takes for the brain to evaluate and record an experience. These experiences can be either positive or negative and your website, headlines, content, or responses can make a huge difference in how people record the experience – and their reaction also determines what people do next.
When people visit your web site, they quickly scan the headline to see if they want to read more. They continue reading if they are engaged and intrigued and they want to learn more about what you have to say. This is a great place to start building a relationship with customers. Be sure that you say what you have to offer and do not make false promises or you’ll lose customers quickly.
It’s important to build this connection with customers and website visitors to gain their commitment and loyalty. They will also become tremendous assets as their trust grows and they promote and advertise your website to their friends, colleagues, and social network.
Relationship marketing is a valuable marketing tactic for online entrepreneurs. It has been an important part of sales in the off-line world for decades and now it has found its way to the Internet.
But building a relationship online is different than having a face-to-face discussion and opportunity to persuade potential customers to make a purchase.
Some of the most effective tips and methods deployed to begin building a positive relationship include:
1.      Make every customer interaction count.
2.      Follow-through on commitments and claims about products or services.
3.      Offer benefits and product value that responds to the customer’s desires.
4.      Treat customers as individuals who are respected and valued.
5.      Listen to customers – even complaints can be a gift if handled properly and quickly.
6.      Be available and accessible when customers have questions, concerns, or comments.
7.      Surround your customers with valuable information by using emails, website content, social media, and other methods of outreach – but do not be invasive.
8.      Make your website user-friendly and easy to navigate for new and existing customers.
9.      Create a blog about your business where discussion is more casual and inviting.
Relationship-marketing is not just a fad. It’s here to stay and people want to know that they are valued and appreciated as an individual. Creating long-lasting relationships helps to ensure long-lasting customers and repeat sales. It also encourages existing customers to refer their colleagues, friends, and others to your website.
Don’t take a single customer for granted. Each and every interaction with a customer is a gift and should be valued. If it weren’t already a great “life principal”, treating people well and respecting them would be the best thing you could invent to do, to ensure marketing and sales results